Universal Privacy Statement

Universal Privacy Statement

Effective Date: May 5, 2025

We take the collection and protection of personal information seriously. When obtaining personally identifiable information, we notify you of the purpose for which it is collected and only collect data relevant to that purpose. This Universal Privacy Statement informs you how FIRST 5 Santa Clara County (“we,” “us,” “our”) stores, collects, shares, and protects your personal information when you visit our website (www.first5kids.org) or interact with our digital services.

A. How Data and Information Are Stored

FIRST 5 Santa Clara County stores collected data and information in these secure systems and platforms:

  • MailChimp – cloud‑based email‑marketing platform for subscriber lists;
  • WooCommerce – e‑commerce platform for orders, donations, and related customer data;
  • Stripe – payment‑processing service (we never store full credit‑card details on our servers);
  • Google Analytics – web‑analytics service for traffic and usage reporting;
  • YouTube – embedded‑video hosting (view counts and engagement metrics).
  • Each vendor is contractually required to maintain appropriate administrative, technical, and physical safeguards to protect your data.

B. How We Use Data and Information That We Collect

We use personal information to:

Deliver services and communications

  • Send newsletters, event confirmations, program updates, and surveys.
  • Process transactions
  • Fulfill orders and process donations via WooCommerce and Stripe.
  • Improve our site and programs
  • Analyze website traffic and user engagement through Google Analytics.
  • Evaluate and report on our programs
  • Aggregate usage and participation data to measure effectiveness and comply with state and county reporting requirements.

C. What Type of Data and Personal Information We Collect

Data we collect may include:

  • Contact details: first and last name, email address, mailing address, phone number.
  • Account information: username and password (if you register for an account).
  • Transactional data: billing address, partial payment data, order history.
  • Usage data: pages visited, links clicked, forms submitted, error messages.
  • Log data: browser type and version, operating system, date and time stamps.
  • Cookies and similar technologies: to remember preferences, enable core functionality, and generate analytics reports.

D. How We Protect Data and Personal Information

To protect personal information from unauthorized access and use, FIRST 5 Santa Clara County employs digital safeguards, such as secure cloud services and encrypted data, as well as physical safeguards, such as secure files and buildings.   

E. How We Collect Data and Personal Information

We collect data and personal information through:

  • Website forms – contact forms, newsletter signup, event registration, and account creation.
  • E‑commerce workflows – WooCommerce checkout and Stripe payment pages.
  • Embedded scripts – Google Analytics tracking code and YouTube embed code.
  • Email‑marketing integrations – MailChimp‑powered signup forms and APIs.

F. How We Share Data and Information

We do not sell your personal information. We share data only:

With service providers

MailChimp, WooCommerce, Stripe, Google Analytics, and YouTube, who act as our data processors under contract.

For legal reasons

When required by law, court order, or government regulation (e.g., subpoenas, Public Records Act requests).

As a public agency

Under the California Public Records Act, certain programmatic and aggregate data may be considered public records unless exempted by law.

G. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share.
  • Access or obtain a copy of your personal information.
  • Delete personal information we maintain (subject to certain exceptions).
  • Opt‑out of the “sale” of your personal information (we do not sell your data, but you may opt‑out of any future sales).
  • Non‑discrimination for exercising your CCPA rights.
  • To exercise these rights, submit a request to communications@first5kids.org or call (408) 260‑3700.

H. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact communications@first5kids.org so we can delete it.

I. Questions or Concerns

If you have questions or concerns about this Universal Privacy Statement or our data practices, please contact:

FIRST 5 Santa Clara County

4000 Moorpark Ave, Suite 200

San Jose, CA 95117

Phone: (408) 260‑3700

General inquiries: info@first5kids.org

Privacy‑specific: communications@first5kids.org

This Universal Privacy Statement was last updated May 5, 2025.